Towards an approach to assess Supply Chain Quality Management maturity

Abstract

Maturity models have been developed in order to help companies to improve organizational performance. Furthermore, due to the globalization and the growing competition, companies need to increase the competitiveness through operational efficiency, internally and in the entire supply chain.In this paper, an approach for the design and implementation of a Supply Chain Quality Management maturity model is presented.The concept of Supply Chain Quality Management has been developed in order to achieve a good integration between the two approaches: Quality Management and Supply Chain Management, and how such integration can help and support the companies to become more effective and efficient.The proposed approach to assess Supply Chain Quality Management maturity incorporates both quantitative and qualitative information to define several levels corresponding to different integration maturity levels. A case study in a world class company of the automotive industry is being used to validate the approach.