Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/14522
Título: | An advice system for consumer’s law disputes |
Autor(es): | Costa, Nuno Carneiro, Davide Rua Novais, Paulo Barbieri, Diovana Andrade, Francisco Carneiro Pacheco |
Palavras-chave: | Alternative dispute resolution Online dispute resolution Multi-agent systems |
Data: | 2011 |
Editora: | Springer |
Revista: | Lecture Notes in Business Information Processing |
Resumo(s): | The development of electronic commerce in the last years results in a new type of trade which the traditional legal systems are not ready to deal with. Moreover, the number of consumer claims increased mainly due to the increase in B2C relations and many of these are not getting a satisfactory response. Hav- ing this in mind, together with the slowness of the judicial system and the cost/beneficial relation in legal procedures, there is the need for new suited and effective approaches. In this paper we use Information Technologies and Artifi- cial Intelligence to point out to an alternative way of solving these conflicts on- line. The work described in this paper results in a consumer advice system aimed at fastening and making easier the conflict resolution process, both for consumers and for legal experts. |
Tipo: | Artigo em ata de conferência |
URI: | https://hdl.handle.net/1822/14522 |
ISBN: | 978-3-642-19802-1 |
DOI: | 10.1007/978-3-642-19802-1_17 |
ISSN: | 1865-1348 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | DI/CCTC - Livros e Capítulos de livros ED/DCJPs - Livros e Capítulos de Livros |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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SPRINGER CCNBA.pdf | 368,9 kB | Adobe PDF | Ver/Abrir |