Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/14522
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Campo DC | Valor | Idioma |
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dc.contributor.author | Costa, Nuno | - |
dc.contributor.author | Carneiro, Davide Rua | - |
dc.contributor.author | Novais, Paulo | - |
dc.contributor.author | Barbieri, Diovana | - |
dc.contributor.author | Andrade, Francisco Carneiro Pacheco | - |
dc.date.accessioned | 2011-11-21T17:09:15Z | - |
dc.date.available | 2011-11-21T17:09:15Z | - |
dc.date.issued | 2011 | - |
dc.identifier.isbn | 978-3-642-19802-1 | - |
dc.identifier.issn | 1865-1348 | por |
dc.identifier.uri | https://hdl.handle.net/1822/14522 | - |
dc.description.abstract | The development of electronic commerce in the last years results in a new type of trade which the traditional legal systems are not ready to deal with. Moreover, the number of consumer claims increased mainly due to the increase in B2C relations and many of these are not getting a satisfactory response. Hav- ing this in mind, together with the slowness of the judicial system and the cost/beneficial relation in legal procedures, there is the need for new suited and effective approaches. In this paper we use Information Technologies and Artifi- cial Intelligence to point out to an alternative way of solving these conflicts on- line. The work described in this paper results in a consumer advice system aimed at fastening and making easier the conflict resolution process, both for consumers and for legal experts. | por |
dc.description.sponsorship | Fundação para a Ciência e a Tecnologia (FCT) "TIARAC - Telematics and Artificial Intelligence in Alternative Conflict Resolution Project" (PTDC/JUR/71354/2006) | por |
dc.language.iso | eng | por |
dc.publisher | Springer | por |
dc.relation | info:eu-repo/grantAgreement/FCT/5876-PPCDTI/71354/PT | - |
dc.rights | openAccess | por |
dc.subject | Alternative dispute resolution | por |
dc.subject | Online dispute resolution | por |
dc.subject | Multi-agent systems | por |
dc.title | An advice system for consumer’s law disputes | por |
dc.type | conferencePaper | por |
dc.peerreviewed | yes | por |
sdum.publicationstatus | published | por |
oaire.citationStartPage | 237 | por |
oaire.citationEndPage | 248 | por |
oaire.citationTitle | Enterprise information systems : Enterprise Information Systems Enterprise Information Systems : [Proceedings] 12th International Conference, ICEIS 2010, Funchal-Madeira, Portugal, 2010 (Lecture Notes in Business Information Processing, 73) | por |
oaire.citationVolume | 73 | por |
dc.identifier.doi | 10.1007/978-3-642-19802-1_17 | por |
dc.subject.wos | Science & Technology | por |
sdum.journal | Lecture Notes in Business Information Processing | por |
sdum.conferencePublication | ENTERPRISE INFORMATION SYSTEMS | por |
sdum.bookTitle | Enterprise information systems : Enterprise Information Systems Enterprise Information Systems : [Proceedings] 12th International Conference, ICEIS 2010, Funchal-Madeira, Portugal, 2010 (Lecture Notes in Business Information Processing, 73) | por |
Aparece nas coleções: | DI/CCTC - Livros e Capítulos de livros ED/DCJPs - Livros e Capítulos de Livros |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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SPRINGER CCNBA.pdf | 368,9 kB | Adobe PDF | Ver/Abrir |