Business Analytics components for public health institution - Nursing decision area

Abstract

In the health area, the use of Information Technologies is becoming increasingly indispensable, since they allow the assistance of health professionals by contributing to better health care practices. Thus, the Information Systems, allows to provide information and make it available faster and more accurately to assist health professionals in the decision-making process. The nursing area, in a hospital context, presents some complexities due to the volume and difficulty of data recording. Thus, Business Intelligence (BI) technology allows to be the solution to get around this. BI allows you to integrate data from different sources, offering quality information, that allows healthcare professionals to make more intuitive and effective decisions. This article presents a solution of a BI system developed for the University Hospital Center of Porto (CHUP) in order to allow health professionals, the extraction of knowledge through data analysis from the nursing area, serving as support in the decision-making process. To obtain the solution, it was necessary to perform all the tasks associated with Business Analytics (BA) projects, to create dashboards in the area of efficiency and quality indicators for nursing practice.