Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/87214
Título: | Quality as a management tool |
Autor(es): | Manatos, Maria J. Sarrico, Cláudia S. |
Palavras-chave: | Quality Management Higher education Governance |
Data: | 19-Out-2023 |
Editora: | Edward Elgar Publishing |
Citação: | Manatos MJ and Sarrico CS (2023), “Quality as a management tool”, In Amaral A and Magalhães A (EDS). Research Handbook on Higher Education Management and Governance, Elgar: Cheltenham, pp. 260-273, https://doi.org/10.4337/9781800888074.00032. |
Resumo(s): | The purpose of this chapter is to reflect on how quality has become a management tool and a set of good practices of organizational management. Quality relates to how well the outputs from education, research and engagement produce the intended outcomes, such as learning and social outcomes of graduates, and contribution to societal innovation. As such, quality must be the main concern. At a strategic level, quality provides a competitive advantage in a global market. In more marketized systems, quality ensures the survival of the organization. In more state driven systems, with complex multi-level governance arrangements, the pursuit of quality means being accountable to a myriad of stakeholders, maintaining legitimacy, and getting support to operate. The chapter provides an overview on how institutions have been developing their quality management systems and integrating them in their broader management and governance, covering different missions, organizational levels, and quality management principles. |
Tipo: | Capítulo de livro |
Descrição: | Handbook on Higher Education Management and Governance Elgar Handbooks in Education Edited by Alberto Amaral and António Magalhães This ground-breaking Handbook examines the evolution of university autonomy and governance by tracking the changing relationship between higher education institutions and the state. Through unique historical analyses, contributors provide important insights into the position of students, academics, and universities in today’s society and map potential future directions of travel for the sector. |
URI: | https://hdl.handle.net/1822/87214 |
ISBN: | 978-1-80088-806-7 |
e-ISBN: | 978-1-80088-807-4 |
DOI: | 10.4337/9781800888074.00032 |
Versão da editora: | https://www.elgaronline.com/edcollchap/book/9781800888074/book-part-9781800888074-32.xml |
Acesso: | Acesso aberto |
Aparece nas coleções: | EEG - Livros e Capítulos de Livros |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Manatos-Sarrico (2023) Elgar.pdf | 276,89 kB | Adobe PDF | Ver/Abrir |
Este trabalho está licenciado sob uma Licença Creative Commons