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https://hdl.handle.net/1822/83737
Título: | Voice, responsiveness, and alternative policy venues: an analysis of citizen complaints against the local government to the national Ombudsman |
Autor(es): | Tavares, António F. Pires, Sara Moreno Teles, Filipe |
Data: | 2022 |
Editora: | Wiley |
Revista: | Public Administration |
Citação: | Tavares, A. F., Pires, S. M., & Teles, F. (2021, October 4). Voice, responsiveness, and alternative policy venues: An analysis of citizen complaints against the local government to the national Ombudsman. Public Administration. Wiley. http://doi.org/10.1111/padm.12787 |
Resumo(s): | The Ombudsman is one of the most relevant and institutionalized tools to give voice to citizens, so they can express their dissatisfaction with local public services. The literature has yet to produce a systematic explanation for the variation in complaints to the national Ombudsman. This article uses classic literature from public administration and public policy to consider arguments of voice, responsiveness and alternative policy venues concerning the role of the Ombudsman in citizen complaints against local governments. Data on all 2139 citizen complaints submitted to the Ombudsman in Portugal (2012–2015) are analyzed using negative binomial regression models. Policy implications drawn from the results show not only that the presence of alternative voice venues reduces the number of complaints to the national Ombudsman but also that context matters. Local politics stimulates civic engagement and difficult local conditions, such as unemployment, crime, and aging populations, activate citizens to resort to the Ombudsman. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/83737 |
DOI: | 10.1111/padm.12787 |
ISSN: | 0033-3298 |
e-ISSN: | 1467-9299 |
Versão da editora: | https://onlinelibrary.wiley.com/doi/full/10.1111/padm.12787 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | CICP - Artigos em revistas de circulação internacional com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Public Administration - 2021 - Tavares - Voice responsiveness and alternative policy venues An analysis of citizen.pdf | 2,14 MB | Adobe PDF | Ver/Abrir |
Este trabalho está licenciado sob uma Licença Creative Commons