Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/81127
Título: | Quality management, performance measurement and indicators in higher education institutions: between burden, inspiration and innovation |
Autor(es): | Sarrico, Cláudia S. |
Palavras-chave: | performance indicators quality challenges high-participation higher education |
Data: | 17-Fev-2022 |
Editora: | Taylor & Francis |
Revista: | Quality in Higher Education |
Citação: | Cláudia S. Sarrico (2022) Quality management, performance measurement and indicators in higher education institutions: between burden, inspiration and innovation, Quality in Higher Education, 28:1, 11-28, DOI: 10.1080/13538322.2021.1951445 |
Resumo(s): | Performance indicators are increasingly used to measure the performance and quality of higher education. The purpose of this article is to discuss their role for reflecting on the challenges faced by high-participation higher education systems, regarding quality of student outcomes, equity of access, societal relevance and financial sustainability. Based on a review of existing international comparable metrics, policy and scholarly literature on higher education performance, the article discusses the strengths and weaknesses of current performance indicators and the perennial tension between the burden of accountability and the inspiration and innovation that may result from the developmental use of performance indicators for improvement. It concludes by summarising some observable results of performance and quality management and reflecting on some possible future trajectories. © 2021 Informa UK Limited, trading as Taylor & Francis Group. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/81127 |
DOI: | 10.1080/13538322.2021.1951445 |
ISSN: | 1353-8322 |
e-ISSN: | 1470-1081 |
Versão da editora: | https://www.tandfonline.com/doi/full/10.1080/13538322.2021.1951445 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | EEG - Artigos em revistas de circulação internacional com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Sarrico-QHE-20210705.pdf | Quality management, performance measurement and indicators in higher education institutions | 458,45 kB | Adobe PDF | Ver/Abrir |
Este trabalho está licenciado sob uma Licença Creative Commons