Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/80586
Título: | Satisfaction with Braga (Portugal) and recommendation: A comparison between information coming from relatives/ friends and from other sources |
Autor(es): | Remoaldo, Paula Cristina Almeida Vareiro, Laurentina Ribeiro, J. Cadima Abréu, Jessica Bettencourt, Ana M. S. |
Palavras-chave: | Destination attributes tourists’ satisfaction word-of-mouth recommendation Northwest of Portugal Braga tourists' satisfaction |
Data: | 2020 |
Editora: | SAGE Publications |
Revista: | Tourism and Hospitality Research |
Citação: | Remoaldo, P., Vareiro, L., Ribeiro, J. C., de Abreu, J., & Bettencourt, A. M. (2020). Satisfaction with Braga (Portugal) and recommendation: A comparison between information coming from relatives/friends and from other sources. Tourism and Hospitality Research, 20(3), 345–357. https://doi.org/10.1177/1467358419888971 |
Resumo(s): | Recommendation from family and friends is considered to be the most credible source in the travel decision-making process. Since studies on destination loyalty focus on this variable, this study investigated tourists’ motivations, perceived attributes of the city and satisfaction obtained from the visit by comparing the following two groups: those who indicated that they obtained travel information from relatives/friends (n = 120) and those who obtained information from other sources (n = 186). The research methodology consists of a quantitative approach based on a self-administered survey applied to travellers who visited Braga (a medium sized city located in the Northwest of Portugal), during 2017. The results indicated that there were some significant differences between the two groups with respect to demographic characteristics, tourists’ motivations and perceived attributes of the city. However, the groups did not differ in their global image of the destination and intention to recommend it to relatives and friends. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/80586 |
DOI: | 10.1177/1467358419888971 |
ISSN: | 1467-3584 |
Versão da editora: | https://journals.sagepub.com/doi/10.1177/1467358419888971 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | DH - Artigos em Revistas Internacionais/Papers in International Journals Lab2PT - Artigos Lab2PT - Artigos NIPE - Artigos em Revistas de Circulação Internacional com Arbitragem Científica |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Satisfaction_with_Braga_Portugal_and_re.pdf | 184,94 kB | Adobe PDF | Ver/Abrir |