Assessing the COVID-19 performance indicators used in the Portuguese daily situation report

Abstract

Organizations have been using performance indicators to, amongst others, support decision-making. However, as reported in the literature, there are obstacles to its design and use. This work analysis the Portuguese COVID-19 daily situation report and identifies the 18 performance indicators present in the four page report. Then, it recognizes the more relevant problems associated with its definition and communication, such as, uncertainty of data quality, too many indicators, lack of human resources attached to performance measurement, time and difficulty doing data analysis and lack of time to do data collection, which may limit its use to support decision-making. It ends presenting the requirements that should be fulfilled to reduce the identified problems.