Supply chain management and quality management integration A conceptual model proposal

Abstract

Purpose - The purpose of this paper is to develop a theoretical basis for integration of quality management (QM) and supply chain management (SCM). For that purpose, some common practices of both approaches are identified as having impact on the four balanced scorecard perspectives.Design/methodology/approach - The main concepts of SCM and QM were reviewed from the literature in order to develop key practices that are common to both approaches.Findings - The findings suggest that the synergies of QM and SCM can promote the integration of the approaches which will promote a set of significant organizational benefits.Originality/value - This study focuses on the integration of QM and SCM through their common practices. This issue has not been broadly explored and for that reason this paper contributes to the understanding of the critical factors for an effective integration of supply chain QM.