Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/50907
Título: | A multi-perspective integrated framework of critical success factors for supporting on-line shopping |
Autor(es): | Varela, Maria Leonilde Rocha Ferreira, M. F. Vieira, Gaspar Gonçalves Manupati, V. K. Manoj, K. |
Palavras-chave: | E-commerce success factors multi-perspective model online shopping support |
Data: | 2016 |
Editora: | IEEE |
Revista: | Iberian Conference on Information Systems and Technologies (CISTI) |
Resumo(s): | E-commerce promotes economic growth by enabling online shops to compete within a global market scenario. There are critical success factors that permit to distinguish a good business on the Internet and this knowledge may allow reaching an important competitive advantage for business sustainability. As many disciplines are involved, when determining critical success factors, e-commerce requires an effective coordination and integration in a collaborative way. In e-commerce, as well as in any other ecosystem, the breaking down of some integrating elements may provoke a collapse on the whole system. The various stakeholders involved in a given business should, therefore, be involved and work together to achieve a high quality product that fully satisfies the end customer's needs and wishes. To meet the above requirement, this paper proposes a multi-perspective critical success factors (MPCSF) model for online shopping. |
Tipo: | Artigo em ata de conferência |
URI: | https://hdl.handle.net/1822/50907 |
ISBN: | 9789899843462 |
DOI: | 10.1109/CISTI.2016.7521370 |
ISSN: | 2166-0727 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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CISTI_2016_paper104CR_newExtended.pdf | 275,99 kB | Adobe PDF | Ver/Abrir |