Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/31320
Título: | Business intelligence to improve the quality of local government services : case-study in a local government Town Hall |
Autor(es): | Teixeira, Rui Filipe da Silva Afonso, Fernando Oliveira, Bruno Portela, Filipe Santos, Manuel Filipe |
Palavras-chave: | Business intelligence E-Government Data warehouse Local government Simplex Requirement engineering |
Data: | Out-2014 |
Editora: | INSTICC Press |
Resumo(s): | The use of business intelligence (BI) systems by organizations is increasingly considered as an asset, which goal is to provide access to information in a timely manner in order to support the decision-making process. However, in specific cases such as local government organizations, there are very specific challenges. Some of them like privacy rights and applicable law compliance must be carefully observed, making the necessary adaptations of these BI solutions. The developed solution brings some important contributions and represents some advances in the eGovernment context applied to local governments where the information is normally used/stored are not normalized and pre-defined. Being this a big barrier to development of this type of solutions, the developed architecture is prepared to improve the data quality and avoid this type of mistakes. This paper presents an architecture of a BI platform on a local government organization, geared towards the improvement of citizen offered services quality and efficiency maximization, thus contributing for cost reduction to the taxpayer. |
Tipo: | Artigo em ata de conferência |
URI: | https://hdl.handle.net/1822/31320 |
ISBN: | 9789897580505 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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2014-KMIS-40.pdf | Draft final | 374,2 kB | Adobe PDF | Ver/Abrir |