The role of business intelligence in organizational memory supporti

Abstract

Nowadays, in all organizations the major challenge issue facing managers is that they must give the appropriate decisions in a fluctuating environment while the information seems very hard to recognize whether it is good or bad. However, the actions that result of the decisions made will lead the organization to be in a thriving or declining position. That is why the leaders of organization really do not want to take wrong decisions. In order to minimize the risks, the managers should use the collective knowledge and experiences sharing through the Organizational Memory effectively to reduce the rate of unsuccessful decision making. Moreover, the BI systems are also a managerial concept and tools to allow their business to improve the effectiveness of decision making and problem solving. In the light of these motivations, the aim of this dissertation is to comprehend the role of the BI systems in supporting the system of Organizational Memories more effectively in the real context of crowdsourcing initiative called CrowdUM.