Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/15004
Título: | Issues on conflict resolution in collaborative networks |
Autor(es): | Carneiro, Davide Rua Novais, Paulo Lemos, Flávio Andrade, Francisco Carneiro Pacheco Neves, José |
Palavras-chave: | Virtual organization Conflict resolution Decision support system |
Data: | 2011 |
Editora: | Springer |
Revista: | IFIP Advances in Information and Communication Technology |
Resumo(s): | Conflicts are frequent in virtually every scenario involving complex interactions. Collaborative Networks, in which there is a compromise between skills, competencies and resources, are not an exception. Moreover, these conflicts can be different in nature, ranging from cultural or relational conflicts to conflicts of interests. Although conflicts are common in these virtual settings, very few tools exist to settle them. Therefore, parties involved in conflict resolution generally have to resort to traditional approaches, which delay the process and waste the advantages of these Virtual Organizations. In this paper we present a structured model of a contract for a Collaborative Network. Based on this model, we developed an information system which is able to build conflict scenarios and determine the possible and probable outcomes. We combine this development with the UMCourt platform, which comprises a rich negotiation and mediation tool, to build a conflict resolution framework in the context of Collaborative Networks. |
Tipo: | Artigo em ata de conferência |
Descrição: | 12th IFIP Working Conference on VIRTUAL ENTERPRISES, 17 - 19 October 2011 - São Paulo, Brazil |
URI: | https://hdl.handle.net/1822/15004 |
ISBN: | 9783642233296 |
DOI: | 10.1007/978-3-642-23330-2_30 |
ISSN: | 1868-4238 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | DI/CCTC - Artigos (papers) ED/DCJPs - Artigos |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
---|---|---|---|---|
PRO-VE11 CNLAN.pdf | 245,95 kB | Adobe PDF | Ver/Abrir |